IT professional
Tero Pirttijoki

Skills and Areas of expertise:

• Responsible for supporting wide variety of software and hardware
• Diagnosis/troubleshoot of desktop, mobile devices, application, networking and infrastructure issues.
• Administering the IT department’s policies and procedures.
• Local and remote support and related customer service.
• Comprehensive management of ICT software and Internet functions.
• Installation, support, servicing and maintenance of ICT and mobile equipment.
• Retail business device installation and maintenance of equipment.
• Wan/Lan/wlan network (fiber optics/wired) Installation, support, servicing and maintenance
• ICT-device life-cycle management.
• Project design, documentation and implementation.
• Server management.
• Global help desk and telephone support.
• Creating manuals for software / computer use.
• Software testing and compatibility checks.
• Use and management of Active Directory.
• Operation and maintenance of databases.
• Experience of supporting a wide and varied client base.
• Training new employees.
• Assistance with training of staff and compiling procedural documentation.
• A positive attitude towards customer service and good communication skills.
• Ability to be clear & concise when explaining technical procedures to customers.
• Supporting a multi-site IT infrastructure for over 4000 employees.
• Ensure computer hardware is safe & complies with health and safety legislation.